Customer Service Advisor (18 Months FTC)

West Midlands Permanent £29K / Year

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• Sunday: 8:00am – 8:00pm
• Monday: 8:00am – 8:00pm
• Tuesday: 8:00am – 8:00pm
• Wednesday: 8:00am – 2:00pm

• Act as the primary point of contact for residents via reception, telephone and email, delivering a friendly, professional and supportive service
• Take ownership of all customer enquiries and ensure timely, accurate responses
• Promote access to wider university services and support networks
• Log, track and manage all reactive maintenance requests using the Maximo 7.6 CAFM system
• Coordinate and distribute reactive work orders to in-house engineers and subcontractors
• Support the planning and coordination of student arrivals and departures
• Liaise with residents regarding planned works, access requirements and any disruption to living spaces
• Administer building access cards and keys for residents and visitors
• Carry out “Safe & Well” checks with residents when required
• Maintain and update student handbooks, notice boards and digital display screens
• Administer Permits to Work and access tokens for subcontractors
• Undertake cyclical housekeeping duties within accommodation units and external areas
• Support maintenance teams with ad-hoc reactive cleaning requests and replacement of sundry items
• Carry out basic inspections of accommodation units and surrounding grounds
• Monitor stock levels and report data to the contract administrator
• Support wider FM operations with any other reasonable ad-hoc duties as required

• 24 days annual leave plus public holidays
• Life cover at 1.5x annual salary
• Employee discount schemes across major brands and retailers
• Gym membership discounts
• Cycle to Work scheme
• Holiday purchase scheme
• Two paid corporate social responsibility days per year
• Wide range of learning and development opportunities, including professional qualifications and tailored training
• Employee Referral Rewards Scheme
• Access to employee networks (including Women’s Network, BAME Network, LGBTQI+, Working Parents, Young Persons Network and Disability Network)
• 24/7 Employee Assistance Programme and access to a mental wellbeing app

• Facilities Management experience is desirable
• Experience using Maximo or another CAFM system is essential
• Excellent communication skills with a strong customer service focus
• Strong time management skills, with the ability to work to deadlines and follow set procedures